QUOTES by Danny Meyer
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My staff's job is to adjust to circumstances with technical precision and artful grace so that every patron has a wonderful experience.
Quote by -Danny Meyer
It's the job of any business owner to be clear about the company's nonnegotiable core values. They're the riverbanks that help guide us as we refine and improve on performance and excellence. A lack of riverbanks creates estuaries and cloudy waters that are confusing to navigate. I want a crystal-clear, swiftly flowing stream.
Quote by -Danny Meyer
You can't let challenges argue you out of doing what you know is the right thing.
Quote by -Danny Meyer
My favorite place is whichever sidewalk is beneath my feet because I am just constantly fascinated by walking and looking and learning. If I've already walked a street five times, then the next five times I walk it looking up, and I learn something about the cornices.
Quote by -Danny Meyer
Museums are like sports stadiums, hotels and hospitals: they are in the category of captive-audience dining.
Quote by -Danny Meyer
I adore going to a very, very fancy restaurant - as long as the spirit is genuine, like it's their pleasure to welcome you.
Quote by -Danny Meyer
A restaurant is a compendium of choices that the owner has made. If you look around a restaurant, everything represents a choice: the kind of salt shaker that's on the table, the art on the walls, the uniforms on the waiters.
Quote by -Danny Meyer
Use your time well. Everyone gets time equally. It doesn't matter how much money you make.
Quote by -Danny Meyer
Shake Shack started off as a summer hot dog cart in Madison Square Park. It was not meant to be a company - it was completely accidental. It started off as an expression of community building.
Quote by -Danny Meyer
Earlier in my career, I needed to be the writer, casting director, set designer, leading man, and producer. I've been eliminating a lot of those jobs. I'm an executive producer right now. I still get to pick the best screenplays.
Quote by -Danny Meyer
One great worker equals three not-so-great workers, so it's worth paying terrific people not just for today but to find people that we think have upward mobility to become tomorrow's leaders.
Quote by -Danny Meyer
There are three things that people pick up on the instant they walk into your home on Thanksgiving. They will be able to feel the human energy. They'll smell the food. And they will see, instantly, the table.
Quote by -Danny Meyer
In one respect, it's easier to open a restaurant in New York because you get more media attention than anywhere else. Almost everyone will try a new place once, irrespective of the reviews, because it's a spectator sport.
Quote by -Danny Meyer
In an age when so many groups are rolling out restaurants faster than your local baker makes donuts, my goal is that each restaurant feels hand-crafted. That they have their own soul.
Quote by -Danny Meyer
The cooking standards for Italian food are less demanding than for French. All you need are some fried mozzarella and five pastas, and you're in business.
Quote by -Danny Meyer
Gramercy Tavern appeared on the cover of New York Magazine the day we opened, and it was five deep at the bar with people who were not necessarily here to dine. They just wanted to kinda sniff out the hot, new restaurant.
Quote by -Danny Meyer
My history has been to grow the roots as deeply as you can before going on to the next thing. That's why it took 10 years to go from Union Square Cafe to Gramercy Tavern, and another 10 years to go from Blue Smoke's first location to its second, and five to go from Shake Shack 1 to Shake Shack 2.
Quote by -Danny Meyer
When push comes to shove, baseball is one of my favorite things in the world.
Quote by -Danny Meyer
What you can do is present existing flavors in a fresh way, in a fresh context.
Quote by -Danny Meyer
If someone said, 'You've got to eat your next two meals at American fast-food restaurants,' I would do one meal at Chipotle and one meal at Popeyes fried chicken.
Quote by -Danny Meyer
I think that Shake Shack wouldn't exist had it not been for Twitter. I don't think you would have gotten a hundred New Yorkers to stand in line for an hour if they couldn't have made their time really productive and organized snowball fights, ordered free hot chocolate, and, you know, Instagrammed photos.
Quote by -Danny Meyer
I think that more and more and more really talented restauranteurs and chefs from the fine dining world are going to try their hand at fine casual. They're going to say, 'Why not us?'
Quote by -Danny Meyer
Sometimes, early in their careers, chefs make the mistake of adding one too many things to a plate to get attention. If a chef is just coming up with wiz-bang gimmicks on their plate, that has nothing to do with bringing real pleasure to people.
Quote by -Danny Meyer
I never get sick on airplanes, which is incredible. You're basically in a flying petri dish.
Quote by -Danny Meyer
I opened Union Square Cafe when I was just 27 years old, and my first hope was simply that it would stay in business. My higher hope was that in its lifetime, it might grow to play an essential role in the lives of its stakeholders.
Quote by -Danny Meyer
A great restaurant is one that just makes you feel like you're not sure whether you went out or you came home and confuses you. If it can do both of those things at the same time, you're hooked.
Quote by -Danny Meyer
If you're constantly making business decisions on behalf of your investors first, ultimately you're going to wear down your other stakeholders. It's going to be potentially hurtful for your employees and your customers and the community you do business with.
Quote by -Danny Meyer
'Fine casual' means taking the cultural priorities that fine dining, at its best, believes in.
Quote by -Danny Meyer
If you develop a dialogue with me and take an interest in me, I'll want to give you the business. It's human nature.
Quote by -Danny Meyer
During one of his uncannily well-timed impromptu visits to my restaurant, Union Square Cafe, Pat Cetta taught me how to manage people. Pat was the owner of a storied New York City steakhouse called Sparks, and by that time, he was an old pro at running a fine restaurant.
Quote by -Danny Meyer
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
Quote by -Danny Meyer
Human nature doesn't change. When enough people are comfortable enough financially, there is going to be human nature that wants to spend more money on better quality and, to some degree, status symbols as well.
Quote by -Danny Meyer
Steak and its accompaniments - wine, vegetables, potatoes and generous desserts - is a primal source of pleasure to which many people can relate.
Quote by -Danny Meyer
Hospitality is almost impossible to teach. It's all about hiring the right people.
Quote by -Danny Meyer
You wouldn't have the same art on the walls at every restaurant or the same waiter uniforms. Neither should you have the same service style at every restaurant.
Quote by -Danny Meyer