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Our company wouldn't exist and wouldn't be around without our warehouse employees and our call center employees. And these employees - not just at Rent the Runway but at tens of thousands of other companies throughout the country - are treated unequally.
Jennifer Hyman
I think about people like Jeff Bezos or Reed Hastings, and I really marvel at the stamina they've had to keep on trucking no matter what happens.
I was sexually harassed while building Rent the Runway - propositioned, sent sexual text messages, harassed and threatened in person.
There are a lot of subtle things that are harder to stamp out of a culture in terms of male entrepreneurs being mentored more than female entrepreneurs... male entrepreneurs getting several strikes against them before they're kind of let go, whereas female entrepreneurs, it's kind of one strike and you're out.
In many cases, women are being harassed by people who are on their board or who are associated with one of their venture capitalists.
Fashion should be a daily convenience, not a daily chore.
I sleep around 8 hours, but I tend to wake up several times a night with constant dreams, thoughts, and ideas related to Rent the Runway.
When you buy something for $9.99, and you know that it'll fall apart after you wear it once... you're going into the shopping experience knowing that you're renting. So all I'm doing is making the rental process more efficient.
We're in the '100 percent return' business. This is driving millions of new customers into brands; most of our customers are wearing brands they've never tried before.
Around the year 2000, businesses around the country went 'business casual.'
What's interesting about the transportation market is that you're often dabbling in multiple categories. The same person who might own a car is still using Uber, is still using a taxi, still might go to Avis on a business trip and rent a car.
I can grow as a leader only if I'm willing to accept feedback.
Even though she's my younger sister, Becky's definitely a role model in my life. She's the most genuinely positive person I've ever met.
I try to work with people the way they prefer.
Our goal is to teach young women who were brought up on H&M and Forever 21 that designer clothes are expensive for a reason. They're works of art.
At Rent the Runway, we rent designer clothes. We have a belief set that half of the closet over time is going to move into the cloud, and a portion of what we wear every single day will be comprised of things that we don't own forever.
All that Rent the Runway has really done is we've opened up the technology and logistics to make it possible to have the customer decide how long she needs an article of clothing for.
I have no desire to sell Rent the Runway. I have a 50-year vision for Rent the Runway, at least, to change consumer behavior and actually put the closet in the cloud.
People feel extremely comfortable with me personally.
The first core value we have is that everyone deserves a Cinderella experience. And I have experienced a Cinderella experience. And I really believe that most people who've come to Rent the Runway have had a Cinderella experience.
I want to put H&M and Zara out of business.
The way I inspire loyalty in my team is for them to see me more casually, to have lunch with members of my team, for them to see me with my family, my fiance, to see the real me.
Taking the time to identify and infuse values certainly does affect outcomes and is one of the most important things to get right as the CEO.
I kick off every monthly team meeting with 'core value stories' - team members stand up and recognize how another team member exemplified a core value.
In early 2011, I had the opportunity to meet and spend significant time with Alfred Lin, a partner at Sequoia Capital and co-founder of Zappos.
We derive confidence as women from what we wear.
Clothing enables people to self-express, and that's why variety, when it comes to our wardrobe, has become more and more important over time.
I've always felt the connection between clothing and confidence, which is why I probably was such a shopaholic.
My parents are both massive feminists and always led me to believe that I could dream big and do anything that I wanted in my life, almost to a delusional degree.
I think sales is the most important skill set young people can learn. Understanding how to pitch an idea with confidence and secure a client are valuable skills that apply to every single aspect of business.
In order to really believe in an idea being revolutionary, you have to truly understand how it's going to revolutionize life.
I'm a magazine junkie. I have 30 different subscriptions to various magazines, and I like old-school, real magazines.
If you spend your time away from work looking at emails and making sure your inbox went down to zero, that's not an effective way to spend your time as a CEO or an entrepreneur. Often times, those emails aren't that important.
I'm a very social person, and I like being in different kinds of environments.
I didn't wake up one day and want to become an entrepreneur. I had the idea for Rent the Runway and thought it would be fun to work on and also thought if it was successful, it would make women feel great about themselves.
Almost every one of us interacts with the experience or sharing economy every day, and I'm proud that Rent the Runway has helped to popularize and normalize this behavior.
As leaders, we've all seen the painful effects of team members not keeping pace with company growth - it's called up-leveling, and it's all too common when a company goes from zero to something to hopefully an IPO.
One of Rent the Runway's core values is 'Trust in Everyone's Best of Intentions.' We trust our team.
Think about all of the non-entrepreneurial advice and resources you need when building a company. You need lawyers, accountants, financial experts.
As opposed to thinking about ourselves as disrupting the fashion industry, we're thinking about ourselves more broadly - about disrupting the closet and how you get dressed.
I think it's extremely important to think of your company as a series of chapters.
I'm obsessed with 'New York' magazine.
I don't think of careers from a functional perspective or from a subject matter perspective. I think of careers as, how do you like spending the time in your day? What makes you happiest? What are you most passionate about?
I think if more people actually pursued what they loved, we'd have a lot more innovation and creativity.
While it can be challenging for women with disruptive, technology-based ideas to acquire significant funding, in my experience, once I was able to raise that funding, I was met with droves of people offering to help me fulfill my dreams.
I've been humbled by the amount of people who have gone out of their way to reach out, mentor me on an ongoing basis, and devote time to help solve the problems Rent the Runway faces as a company - simply out of their own interest and kindness.
We've found that employees who live full, happy lives tend to be the most effective contributors.
We're giving our customer access to things she wouldn't have otherwise purchased, either because it wasn't smart to buy it, or she couldn't afford it.
I can dance to Beyonce, sing karaoke, create strategy, go on dates, and build a multi-billion company and show the world that women can build big businesses.
Industries that are chaotic are ripe for innovation. They are open to anyone who has an idea.