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Gillian Tans

Date of Birth:

UnKnown

Nationality:

United States

Profession:

Books by Gillian Tans
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QUOTES BY Gillian Tans

Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences.
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India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments.
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Education is crucial in determining which profession women will choose, so it's important to spark interest in technologies at an early age.
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Starting a business and building a product are not for the faint of heart. You have to learn to not let little disappointments get you down and to stay focused on the big picture.
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What always drove me was my curiosity. That's what made me join Booking and not be afraid to leave a very successful job and then go into a startup.
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Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included in the bill. Make sure you're not over-tipping by doing research before traveling.
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We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world.
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We know that companies which have more women in leadership positions have a better performance.
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Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions.
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From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing.
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There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on.
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As a company, we believe in free and open borders. We feel this best facilitates the exchange of cultural values and ideas.
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