Technology's great, but you can only be as good in technology as your people are.

I don't think there's ever a wrong answer as long as people are willing to learn, share. You're never done learning.

When you start very young and you start to work, you're going to fail. That's how you learn.

A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions.

Using science to tell us what customers are looking for is second nature for us here.

An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language.

Booking.com started with just a website, but we've always thought of our company as being more than just a website.

There are a few books I can recommend, but one you should read for sure is 'Do More Faster,' a book full of advice for young entrepreneurs. Looking back at the early days of Booking.com, I recognize a lot of things that feature in this the book - like 'fail fast, learn quickly.'

Eventually, we want to be able to say, whether in your own neighborhood or a city across the globe, our technology will be needed to break through barriers - whether it's money, time, languages, or simply choice.

The mission of Booking is to empower people to experience the world. Whatever people want to do, wherever they want to go, they can book it with us.

I found the Internet really fascinating.

My mother was from an entrepreneurial family and very creative. She always pushed me to take risks, to do things I wouldn't have thought of.

Many people think we are a technology company, but we are totally customer-led.

If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market.

The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think about taking risks, if it's OK to fail, you actually do a lot more. And you learn a lot quicker.

And as a woman, you need to take risks. Don't stay too long in your own swim lane.

Traveling is an experience that you can always carry with you. It makes the world come together more so we understand each other better.

Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling.

I travel very light. I never want to check a bag. My only standards are a few sets of clothes, my white sneakers, my blue backpack, and my laptop. I don't have any special things otherwise.

If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good.

Typically, I get to the office around eight o'clock. I have a very mixed schedule, and I always try to keep time for things that are not planned. You need time for whatever might pop up in the week.

I'm a master at getting as much in a day as possible.

We want to make sure that we have the right products for Chinese people.

China's domestic travel is increasing, and that's why we are building our teams here in China.