You are bigger than your self-doubt. Remind yourself of that each and every day.

When you experience difficulty at work or in your life, instead of looking back on it as something that was really challenging, look at it and ask yourself, 'What wisdom did I learn from that?'

I've always known I've wanted to build companies that have a social impact.

Don't let the good days get to your head, and don't let the bad days get to your heart.

Give yourself time to digitally detox from your constantly connected life, and keep your phone away from your bed.

In high school, I interned at my mother's restaurant and learned the small-business ropes. It was really instructive and taught me to switch contexts quickly, as I contributed to everything from managing the reception desk to building their website.

Trust your instinct. And if you can't tell what your instinct is telling you, learn how to peel back the noise in your life that is keeping you from hearing it.

I admire people who operate from a place of love and who have gone through the rigorous process of finding and articulating their purpose, whatever it may be.

Your style can be an artistic part of your personal leadership journey.

Your morning sets up the success of your day. So many people wake up and immediately check text messages, emails, and social media. I use my first hour awake for my morning routine of breakfast and meditation to prepare myself.

I knew that if I failed I wouldn't regret that, but I knew the one thing I might regret is not trying.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

It's hard to find things that won't sell online.

If you can't feed a team with two pizzas, it's too large.

Your brand is what people say about you when you're not in the room

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.

I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.

Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

We get to move more units across that same fixed-cost structure. So it does help our business and help customers at the same time,

The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.

There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.