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Sometimes life’s going to hit you in the head with a brick. Don’t lose faith.
Steve Jobs
None of the really bright people I knew in college went into politics. They all sensed that, in terms of making a change in the world, politics wasn’t the place to be in the late Sixties and Seventies. All of them are in business now, which is funny, because they were the same people who trekked off to India or who tried in one way or another to find some sort of truth about life.
We have a major opportunity to influence where Apple is going. As every day passes, the work fifty people are doing here is going to send a giant ripple through the universe. I am really impressed with the quality of our ripple. I know I might be a little hard to get on with, but this is the most fun I’ve had in my life. I’m having a blast.
We attract a different kind of person – a person who doesn’t want to wait five or ten years to have someone take a giant risk on him or her. Someone who really wants to get a little over his head and make a little dent in the universe.
My job is to say when something sucks rather than sugarcoat it.
What I’m best at doing is finding a group of talented people and making things with them.
What I do all day, is meet with teams of people, and work on ideas, and solve problems, to make new products, to make new marketing programs, whatever it is.
The greatest people are self-managing – they don’t need to be managed. Once they know what to do, they’ll go figure out how to do it. What they need is a common vision. And that’s what leadership is: [h]aving a vision; being able to articulate that so the people around you can understand it; and getting a consensus on a common vision.
Somebody once told me, “Manage the top line, and the bottom line will follow.” What’s the top line? It’s things like, why are we doing this in the first place? What’s our strategy? What are customers saying? How responsive are we? Do we have the best products and the best people? Those are the kind of questions you have to focus on.
Don’t get hung up on who owns the idea. Pick the best one, and let’s go.
We’ve got 25,000 people at Apple. About 10,000 of them are in the stores. And my job is to work with sort of the top 100 people, that’s what I do. That doesn’t mean they’re all vice presidents. Some of them are just key individual contributors.
When a good idea comes, you know, part of my job is to move it around, just see what different people think, get people talking about it, argue with people about it, get ideas moving among that group of 100 people, get different people together to explore different aspects of it quietly, and, you know – just explore things.
The people who are doing the work are the moving force behind the Macintosh. My job is to create a space for them, to clear out the rest of the organization and keep it at bay.
Companies, as they grow to become multi-billion-dollar entities, somehow lose their vision. They insert lots of layers of middle management between the people running the company and the people doing the work. They no longer have an inherent feel or a passion about the products.
My job is not to be easy on people. My job is to make them better.
My job is to pull things together from different parts of the company and clear the ways and get the resources for the key projects. And to take these great people we have and to push them and make them even better, coming up with more aggressive visions of how it could be.
On why he is brutal to most colleagues: I’m brutally honest, because the price of admission to being in the room with me is I get to tell you your full of shit if you’re full of shit, and you get to say to me I’m full of shit, and we have some rip-roaring fights. And that keeps the B players, the bozos, from larding the organization, only the A players survive. And the people who do survive, say, ‘Yeah, he was rough.’ They say things even worse than ‘He cut in line in front of me,’ but they say, ‘This was the greatest ride I’ve ever had, and I would not give it up for anything.’
On meetings: We don’t have a lot of process at Apple, but that’s one of the few things we do just to all stay on the same page.
It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.
I want to see what people are like under pressure.
If they fall in love with Apple, everything else will take care of itself. They’ll want to do what’s best for Apple, not what’s best for them, what’s best for Steve, or anybody else.
We hire people who want to make the best things in the world. You’d be surprised how hard people work over around here. They work nights and weekends, sometimes not seeing their families for a while. Sometimes people work through Christmas to make sure the tooling is just right at some factory in some corner of the world so our product comes out the best it can be. People care so much, and it shows.
They have to be really smart. But the real issue for me is, are they going to fall in love with Apple?
All we are is our ideas or people. That’s what keeps us going to work in the morning, to hang around these great bright people. I’ve always thought that recruiting is the heart and soul of what we do.
The secret of my success is that we have gone to exceptional lengths to hire the best people in the world. And when you’re in a field where the dynamic range is 25 to 1, boy, does it pay off.
Recruiting is hard. It’s just finding the needles in the haystack.
We do it ourselves and we spend a lot of time at it. I’ve participated in the hiring of maybe 5,000+ people in my life. So I take it very seriously.
You can’t know enough in a one-hour interview. So, in the end, it’s ultimately based on your gut. How do I feel about this person? What are they like when they’re challenged? Why are they here? I ask everybody that: ‘Why are you here?’ The answers themselves are not what you’re looking for. It’s the meta-data.
My number one job here at Apple is to make sure that the top 100 people are A+ players. And everything else will take care of itself.
It’s painful when you have some people who are not the best people in the world and you have to get rid of them; but I found my job has sometimes exactly been that – to get rid of some people who didn’t measure up and I’ve always tried to do it in a humane way. But nonetheless it has to be done and it is never fun.
I want to see if they just fold or if they have firm conviction, belief, and pride in what they did.
Well, they’re just yardsticks, you know.
You should never start a company with the goal of getting rich. Your goal should be making something you believe in and making a company that will last.
I think money is a wonderful thing because it enables you to do things, it enables you to invest in ideas that don’t have a short-term payback and things like that
It’s very interesting, I was worth about over a million dollars when I was 23 and over 10 million when I was 24 and over a hundred million when I was 25 and it wasn’t that important because I never did it for the money.
But especially at that point in my life it was not the most important thing, the most important thing was the company, the people, the products we were making, what we were going to enable people to do with these products so I didn’t think about it a great deal, and I never sold any stock, just really believe that the company would do very well over the long term.
Bottom line is, I didn’t return to Apple to make a fortune. I’ve been very lucky in my life and already have one.
When I was 25, my net worth was $100 million or so. I decided then that I wasn’t going to let it ruin my life. There’s no way you could ever spend it all, and I don’t view wealth as something that validates my intelligence.
I’m not going to let it ruin my life. Isn’t it kind of funny? You know, my main reaction to this money thing is that it’s humorous, all the attention to it, because it’s hardly the most insightful or valuable thing that’s happened to me in the past ten years.
It makes me feel old, sometimes, when I speak at a campus and I find that what students are most in awe of is the fact that I’m a millionaire.
I still don’t understand it. It’s a large responsibility to have more than you can spend in your lifetime, and I feel I have to spend it. If you die, you certainly don’t want to leave a large amount to your children. It will just ruin their lives. And if you die without kids, it will all go to the Government. Almost everyone would think that he could invest the money back into humanity in a much more astute way than the Government could. The challenges are to figure out how to live with it and to reinvest it back into the world, which means either giving it away or using it to express your concerns or values.
It was giant! We did about $200,000 when our business was in the garage, in 1976. In 1977, about $7,000,000 in business. I mean, it was phenomenal! And in 1978, we did $17,000,000. In 1979, we did $47,000,000. That’s when we all really sensed that this was just going through the rafters. In 1980, we did $117,000,000. In 1981, we did $335,000,000. In 1982, we did $583,000,000. In 1983, we did $985,000,000, I think. This year, it will be a billion and a half.
Well, they’re just yardsticks, you know. The neatest thing was, by 1979, I was able to walk into classrooms that had 15 Apple computers and see the kids using them. And those are the kinds of things that are really the milestones.
None of those people care about the money. I mean, a lot of them made a lot of money, but they don’t really care. Their lifestyles haven’t particularly changed. It was the chance to actually try something, to fail, to succeed, to grow.
To me, marketing is about values
It’s a very complicated world. It’s a very noisy world. And we not gonna get a chance to get people to remember much about us. No company is. So we have to be really clear on what we want them to know about us.
We don’t stand a chance of advertising with features and benefits and with RAMs and with charts and comparisons. The only chance we have of communicating is with a feeling.
You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.
You saw the 1984 commercial. Macintosh was basically this relatively small company in Cupertino, California, taking on the Goliath, IBM, and saying, “Wait a minute, your way is wrong. This is now the way we want computers to go. This is not the legacy we want to leave. This is not what we want our kids to be learning. This is wrong and we are going to show you the right way to do it and here it is. It’s called Macintosh and it is so much better.
We do no market research. We don’t hire consultants. We just want to make great products.