Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth.

Design helps shape our everyday interactions through products, furniture, objects, or experiences.

Airbnb has proven that hospitality, generosity, and the simple act of trust between strangers can go a long way.

In the post-war United States, you had this race to the suburbs. Cities shrank, the suburbs got bigger - and the notion of community changed drastically. You went from all being very close together to all being spaced apart and slightly suspicious of one another.

The sharing economy is about making use of any idle resource out there. We do love seeing other sharing-economy companies flourish.

What I've realized is that the joy of meeting and greeting people from all around the world is universal.

High reputation beats high similarity.

Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

The story of Airbnb is really the underdog story in many ways.