I tell everyone that works for me not to look down on people. If you're nice to people and take a minute to talk with them, it's good for business whether or not they buy anything. Just because they don't look like they have money doesn't mean they're poor.

Once, an unkempt, elderly woman came into the pawn shop. She appeared homeless, and she insisted on seeing every piece of expensive jewelry in the store. Just when I was feeling impatient, the woman pointed at the most expensive piece of jewelry and said, 'I'll take that one.' Then she proceeded to pull $4,000 out of her sock to pay for it.

Never fall in love with something when you're negotiating a price. Never decide you're going to buy something because you can't live without it. Negotiating to buy an item shouldn't be an emotional process.

In my store, I don't do anything political. There are no signs up, and I'm not pushing anyone.

I want my kids, my grandkids to have a great life.

Most people don't realize the amount of tax forms the small business guy has to go through.

Some politicians are in so long they completely lose touch with reality.

I read science books, chemistry books, history books. I read that stuff for fun.

I'm not that cool; I'm just a bookworm.