My philosophy is, if I can provide a solution that the end user truly enjoys, then I think I have a chance.

We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.

Similar to many multinational technology companies, Zoom has operations and employees in China. And like many multinational technology companies, our offices in China are operated by subsidiaries of the U.S. parent company. Our engineers are employed through these subsidiaries. We don't hide this.

I told our employees several times, 'Let's focus on the end user, let's focus on committing to society, and focus on the crisis and doing the right thing, show our corporate social responsibility.' Don't focus on marketing and sales. That's horrible culture.

The beautiful part of the cloud is, you know, it's unlimited capacity, in theory.

I want to make sure I do the right thing for society.

Security and safety are very important for us.

If we're interviewing someone and they really care about having a certain title, I usually think, 'Let's hire someone else.' You want someone who will say, 'I truly believe in the company's future. I want to own part of this company. I believe I can grow its value.'

During the time of Webex growing from $0 to greater than $700M, the company was sold to Cisco. The Webex team lost the passion and drive to further grow the business because many Webex veterans left and Cisco's integration with Webex was not successful.

I experienced the year 2000 dot com crash and the 2008 financial crisis, and it almost wiped out the company.

Distributed workforces are most likely to succeed if their culture is one that values and prioritizes face-to-face communications.

The first time I applied for a U.S. visa, I was rejected. I continued to apply again and again over the course of two years and finally received my visa on the ninth try.

Every day I'd talk to my customers at Webex and they'd tell me how unhappy they were with our service. This was a terrible way to spend my days, it weighed heavily on my heart. I wanted to spend my days delivering happiness, and I knew I had to take charge of my own destiny to do that.

We don't spend a lot of money to sell the product.

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

No matter how busy you are you've got to spend time with your family. I do not want to miss any important moments.

Being a solo founder allows you to move quickly - when you're going up against massive, entrenched competitors, you need to maximize speed and agility. Having just one person at the top allows for faster decision making.

You have to keep working hard to deliver happiness to customers and you have to control your own destiny.

We expect our employees to care about the community, the company, their teammates, customers, and themselves.

We want to hire people who are self-learners.

I really want to build something to make the world a better place.

Company culture is my number one priority. It's more important than the team, the product, the business model, or the investors. All of those things can be fixed and made better over time. But culture has to be established on Day 1.

Slack is a great partner of Zoom. We're a great partner of Slack.

I think many businesses will allow their employees to work from home. The main challenge here is how to make sure Zoom will give a better and safer experience to users than compared to that in an office environment.