Make people have a smile when they finish your e-mail.

What the bride should do is call guests who have young children and say: 'I'd love to have the kids at the wedding, but we won't have room. Would you get a baby sitter, and when we get back from our honeymoon, we'll have you guys over?'

I've had a charmed life.

A really first-class company uses really fine stationery.

For every step forward in electronic communications, we've taken two steps back in humanity. People know how to use a computer and answering machines but have forgotten how to connect with one another. Our society is unraveling. We're too self-obsessed.

Knowing when and where to sit is something every young executive should learn. A junior person who comes barging into a room and takes any seat he wants catches the disapproving eye of senior management.

It's nice to compliment people on what they're wearing, but don't make insincere compliments.

Administrations had come and gone in Pennsylvania Avenue, but many old entertaining traditions had survived - thru habit and not thru merit.

Nothing gets on other people's nerves at the office more than a whistler. And the sad part is, these whistlers don't know they're doing it. Someone should, tactfully, tell the whistler how much it disrupts the office environment.

There are major CEOs who do not know how to hold a knife and fork properly, but I don't worry about that as much as the lack of kindness.

We need to reach out - spend more time together.

Manners make the world work. They're not only based on kindness but also efficiency. When people know what to do, the world is smoother. When no one knows what to do, it's chaos.

If you're making a social call, don't call past 8 P.M. The evening is a time when people need a respite from their work - a time to unwind, uninterrupted.

We're a nation of latchkey children. Manners start at home, and no one is at home teaching manners so that children have respect for others.

When you pass 70, you forget your enemies. You think about the nice people instead.

Business colleagues who have not seen each other for a long time but who have a good relationship can always shake hands warmly and grab each other's right upper arm or shoulder with their free left hand. Men and women executives should not kiss each other in public.

If you are someone's guest on a corporate jet, the most important thing to remember is not just to be on time, but to be early. If you hold up the departure of the jet by as much as 10 minutes, you may cause the plane to wait in line for another hour or two before obtaining new clearance.

If you care enough to look right, you care enough to act right. And vice versa.

Jeans should never be worn to someone's home if you are having dinner there.

When writing a thank-you if you've had lunch with someone downtown, send an e-mail. If somebody is giving you a dinner party in his or her home and all the work that takes, that person deserves a written thank-you.

A bride is a bride the first time around. The white dress and the white veil are symbolic. So many people are breaking the rules that people don't know what the rules are.

I talk about beepers going off in the middle of a concert and people being late and not apologizing, and people not RSVP-ing, and adult children going back to live with their parents, which we didn't have in the '60s and '70s.

When in doubt, look at what everyone else is doing.

If you really screw up, send roses.